Shipping policy
1. Order Processing
- After you place an order and payment is confirmed (for online or COD orders), we typically process and prepare your order for shipment within 1–2 business days.
- Orders placed on weekends, public holidays, or during peak sale periods may require additional processing time.
2. Shipping Partners
We work with reputable logistics providers in Pakistan such as:
- Leopard Courier Services – widely used e‑commerce courier with nationwide delivery and tracking support.
- PostX – reliable courier for domestic deliveries with competitive delivery timelines.
Tracking information will be shared once your order has been dispatched.
3. Delivery Areas
- We currently offer nationwide delivery within Pakistan.
- International shipping is not available at this time unless explicitly stated at checkout.
4. Estimated Delivery Time
Delivery timelines vary depending on your location and the courier partner selected:
- Major Cities (e.g., Karachi, Lahore, Islamabad): approximately 2–4 business days after dispatch.
- Other Regions / Smaller Towns: approximately 3–7 business days after dispatch.
- Delivery times are estimates only and may be affected by factors beyond our control, including weather, courier service capacity, or remote delivery routes.
5. Shipping Charges
- Shipping fees are calculated at checkout based on your delivery address and the courier service used.
- In some cases, free shipping promotions may apply for orders that meet minimum value criteria, which will be displayed at checkout.
6. Order Tracking
- After your order is shipped, you will receive a tracking number via email/SMS.
- You can use this number to track your shipment directly on the courier partner’s website.
- Tracking availability may vary depending on the courier selected.
7. Delivery Issues
If your package is delayed, lost, or damaged during transit:
- Contact our customer support team as soon as possible with your order number and tracking details.
- We will coordinate with the relevant courier service to investigate and resolve the issue.
- In cases of confirmed loss or irreparable damage, we will offer a replacement or refund in accordance with our Refund Policy.
8. Incorrect Addresses & Undeliverable Orders
- Please ensure your shipping address and contact information are correct at the time of order.
- If an order is returned to us due to an incorrect address or delivery failure, we will contact you to arrange reshipment. Additional shipping charges may apply.
9. Cash on Delivery (COD)
- COD delivery may be available depending on your location.
- For COD orders, you may be allowed to inspect the package before payment (subject to the policies of the respective courier partner).
10. Policy Updates
We may update this Shipping Policy from time to time to reflect changes in our processes or shipping partners. The most recent version will always be posted on our website.