Privacy policy
Al-Rehman Pharmacy and Cosmetics
Al-Rehman Pharmacy and Cosmetics (“we,” “our,” or “us”) operates an online store through Shopify, offering pharmacy (medical) products and cosmetic items. We respect your privacy and are committed to protecting your personal information. This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit or make a purchase from our website.
1. Information We Collect
When you visit our website or place an order, we may collect the following information:
a. Personal Information
- Name
- Email address
- Phone number
- Billing and shipping address
b. Order Information
- Products purchased (including pharmacy and cosmetic items)
- Order history
- Shipping and delivery details
c. Limited Health-Related Information
For certain pharmacy products, we may collect minimal information only when necessary to:
- Verify eligibility of the order
- Ensure compliance with applicable regulations
We do not collect or store full medical records or sensitive health data unless legally required.
d. Technical Information
- IP address
- Browser type and device information
- Website interaction data through cookies and Shopify analytics
2. How We Use Your Information
We use your information to:
- Process and fulfill orders
- Communicate order confirmations, updates, or customer support responses
- Verify payments and prevent fraudulent transactions
- Improve website functionality and user experience
- Comply with legal and regulatory obligations related to pharmacy products
3. Shopify & Third-Party Services
Our store is hosted on Shopify, which provides the e-commerce platform that allows us to sell our products online. Your data is stored through Shopify’s secure data storage systems and databases.
We may also share necessary information with trusted third parties, such as:
- Payment gateways
- Shipping and logistics providers
- Analytics and marketing tools
These third parties are required to protect your information and use it only for the services they provide.
4. Cookies & Tracking Technologies
We use cookies and similar technologies to:
- Enable essential website functionality
- Analyze traffic and user behavior
- Improve performance and customer experience
You can control or disable cookies through your browser settings; however, some features of the website may not function properly.
5. Data Security
We take reasonable technical and organizational measures to protect your personal information against:
- Unauthorized access
- Misuse or disclosure
- Loss or alteration
Despite our efforts, no online transmission or storage system can be guaranteed to be 100% secure.
6. Data Retention
We retain personal information only for as long as necessary to:
- Fulfill orders
- Meet legal, regulatory, or accounting requirements
- Resolve disputes and enforce policies
7. Your Rights
Depending on applicable laws, you may have the right to:
- Request access to your personal data
- Request correction or deletion of your information
- Opt out of promotional communications
To exercise these rights, please contact us using the details provided below.
8. Changes to This Privacy Policy
We reserve the right to update or modify this Privacy Policy at any time. Changes will take effect immediately upon being posted on our website.
9. Contact Information
For questions or concerns regarding this Privacy Policy, please contact us through the contact details provided on our website.